Know Your Customer is the ultimate insurance policy for tradespeople and business owners alike. Know Your Customer is a collaborative reviewing platform aiming to mitigate and eliminate common industry issues.
Have you ever experienced the following from your customer?
-Not paying on time, or at all.
-False claims of damage to property while supplying goods or services.
-Overall negative interaction attitude and demeanor.
-Not keeping to agreed appointments or correspondence.
-Lack of clear communication – articulation, and description of the scope of supply.
Why not rate it?
There are too many business owners affected by customers wasting their precious resources. As you know, time, money, and energy are hot commodities. Know Your Customer is devoted to minimizing this wastage so that you can invest in what is important. Our reviewing platform serves as a sales management tool that equips you with the support and power to manage your business more efficiently as well as consistently perform at a
higher success rate.
How do we do this?
If you are in contact via email or phone with a potential customer that has previously been reviewed by another provider, you will have exclusive access to this review. This will enable you to assess the risk profile of the customer before you engage in a commercial relationship with them.
We operate through a 1–5-star rating system, taking into consideration the
following -
-Was there clear and concise communication of the request for your product or service?
-Did the customer allow the product or service to operate within a reasonable time and in a safe environment?
-Was there any hidden agenda from the customer during the supply process?
-Were demeanor and attitude positive or negative?
-Did the customer pay the agreed amount, on time, in full?
If a positive outcome applies to the above, then a 5-star rating will be awarded to the customer for other providers to refer to and review.